Published by: Astika Hartati
CHAPTER I
INTRODUCTION
The topic of this paper
is “how become to the professional tour
guide ”. Tour guide are needed for everybody who visit in some places. Tour
guide is one of profession in tourism department. A tour guide is not merely someone
who leads a group of people surrounding a particular site. They must be very
skilled at what they do. They understand how to communicate and work with
people. They know about the rules and hope he leads the group to follow the
rules too. Tour guides study hard to learn all the information that they could
be about the site or attraction so they can answer travelers along the way.
They understand the importance of safety and are trained to handle emergencies
when the situation arises.
CHAPTER
II
CONTENT
A.
DEFINITION
TOUR GUIDE
Tour
guide is person who guides visitors in the language of their choice and
interprets the cultural
and natural heritage
of an area, which person normally possesses an area-specific qualification
usually issued and/or recognized by the appropriate authority. A tour guide (or tourist guide) provides assistance, information and cultural,
historical and contemporary heritage interpretation to people on organized
tours, individual clients, educational establishments, at religious and
historical sites, museums, and at venues of other significant interest.
According
to Oka A. Yoeti guide is defined as follows: "The guide is someone who
provides information, explanations, and directions to tourists (tourist) and
other travelers, about everything which you want to see, witnessed by tourists
and travelers are concerned, when they visited on an object, place or area of
interest. "
According to
E. Amato, an
expert from the
UNDP / ILO states: Tour
guide is the person employed either by the traveler, a travel agency or any
other tourist organization, to inform, direct and advise the tourist
organization, to inform, direct and advise the tourist before and during his
short visit (tour guide is someone who
works for the tourists, matchmaking agency or other tourism agencies to provide lighting, led the trip or give advice - advice to tourists before or during a brief visit).
Based
on the
requirements of
regulations and guides in their
operations, which
is meant to guide the person who signs the
card has a
guide to organizing trips
and providing
guidance information about
culture, natural resources and
inspiring life
of the nation of Indonesia or
something area residents and / or specialization of
a particular
object against the
tourists either
as individuals or in
groups, using one or more
specific language.
In
these regulations distinguish several types
of Travel
Pramu based expertise, namely:
1.
General guide
2. Special guide
3. Tour Conductor
4. Guide driver
2. Special guide
3. Tour Conductor
4. Guide driver
As for the
formulation of various
types of guides are:
1. General guide are guides who have knowledge about
the culture, natural resources and the aspirations of the nation or territory
the general population of something that does have permission to provide
guidance and illumination of tourism trips by using one or more specific
language of travelers either as individuals or in groups.
2. Special guide is a tour guide who has knowledge of
the particular attraction depth about one or more objects such as cultural
tourism, archeology, religious, scientific, wildlife, hunting, and other
next-licensed business or activity to guide the journey and provide information
to tourists either as individuals or as groups by using one or several
languages.
3. Tour conductor is a senior guide, which has a sign
the card guides to lead the way one group of tourists traveling in a region or
several countries in order to provide travel assistance, guidance and
information about attractions, culture, natural resources and aspirations of
life of residents / nation region that visiting.
4. Guide driver are guides who have the card guide
signs to provide guidance regarding travel and general illumination of
attractions, culture, natural resources and the aspirations of the nation in
addition to his position as a driver of public transportation such as taxi,
touring coach, bus and so on.
In his
working relationship
guides can
also be differentiated
as follows:
1.
Tour operator guide
2.
Tourist object guide
3.
Independent guide
Guides based
on his
understanding of these relationships can
be formulated
as follows:
1. Tour operator guide is the guide in charge of
organizing, leading and organizing trips including trips fixtures, both at home and abroad on behalf of the travel company where he works.
2. Tourist object guide
is a guide that provides illumination,
shows and guidance to one or more attractions.
3.
Independent guide is
a guide that is not bound in the employment contract with a company's travel
agency, but only in enlarging to operate tourist guiding activities and provide
information to tourists when he was hired by or acting for one of the tour
operator or travel agent and have a business license to assume the duties and
activities guides.
B. LEGAL BASIS GUIDES OF INDONESIA
Settings on
the guides in Indonesia are set in the transportation minister decree no. SK
234 / K / 1970 dated August 5, 1970 and letter of decision of the Director
General of Tourism on the implementation of licensing Guides, No. 12 / Kpts /
1170 - PAR, November 24, 1970.
The letter of this rule on the obligation of a set task dn
guides Indonesia. In the case of differentiated activity guide for General Guide
and Special Guide.
1. General Guide
1. General Guide
a.
Provide guidance penerngan tourism and travel
either to individuals or to groups of tourists in one or several languages.
b.
Provides general illumination of the history,
culture, art, wealth of flora and fauna, social and spiritual life of the
community in something in particular regions or countries in the territory of
the Republic of Indonesia.
c.
Complete the administrative affairs that must be resolved directly or
indirectly between the tourists with a third party.
d.
Provide assistance in arranging the departure and arrival somewhere, both those
who come as individuals and in groups, either by the carrier, customs,
immigration and quarantine.
e.
See to it that every tourist who in his guidance always obtain reassurance
(confident), comfortable (comfortable) and satisfaction as long as they still
are in the responsibility of the relevant guides.
2. Special Guide
a.
Provide guidance and information to tourists both individually and in groups
within a particular attraction of a special nature such as museums,
archaeological, artistic, wildlife safari, fauna and flora as well as objects -
certain other attractions using one or more languages.
b.
Complete the administrative matters of tourists with a third party, either
directly or indirectly, in accordance with the nature and type of special
object.
c.
See to it that every tourist who is in his guidance and illumination always get
the feeling at ease (confident), comfortable (comfortable) and satisfaction as
long as they become the responsibility of the relevant guides.
As for the terms - the terms to be
guides in the regulation are as follows:
a.
Indonesian citizens aged 18 to 55 years.
b.
Guides have identification cards.
c.
Have physical and mental health is good and do not have disabilities – mental and
physical disabilities that can interfere with the smooth taste of jobs and
tourists.
d.
Having an attractive personality.
e.
Not once in the law or are involved in the G30S / PKI.
But in the regulatory implementation
requirements and duties according to guides decision of the Director General of
Tourism Number Kep-21 / U / 1V/80 dated 21 April 1980 which also revoke its
decision of the Director General of Tourism number: 12 / Kpts / 1170 - Par in
terms of licensing guides , terms and duties distinguished leaders and tour
guides as follows:
1.
To become a tour leader must meet the requirements - requirements:
a. Citizen of Indonesia
b. Age as low as - 25-year low
c. Mastering Indonesian language and one
foreign language fluently.
d.
Mastering the knowledge and skills in leading and organizing tours journey.
e.
Physical and mental health
f.
Having a certificate and badge tour leader
2.
To become a tour guide must meet the requirements - requirements:
a. Citizen of Indonesia
b. Age as low as - 20-year low
c. Mastering Indonesian language and one
foreign language fluently
d.
Knowing the knowledge about the object - the object the provision of tourist
and leisure traveler.
e.
Physical and mental health
f.
Well-behaved
g.
Have certificates and identification guides
Thus the
principal difference of the terms - the terms between the Minister of
Transportation No. guides. SK 243 / K / 1970 Director General of Tourism Jo SK
number: 12 / Kpts / 1170 - Par with Sk the Director General of Tourism number:
Kep 21 / U / 80 is only in terms of age of a tourist. Original condition guides
must be aged between 18 to 55 years, but the new SK guides decisive for the
lowest age is 20 years while for your tour leader as low as - 25-year low. It
is obvious that the maturity of a tour guide is indispensable, because the
person's age limit of 20 years are expected to have additional education both
formal education (college) or non-formal (courses) at least has had additional
experience and adapt to the environmental community. While the highest age
limit is no longer specified in the DG Tourism Decree No. Kep-21 / U / 80, then
from it all he is still capable of performing their duties do not make an
obstacle for someone to guide tourists or lead your tour. In fact as a senior
lecturer in Yogyakarta, a university kepramuwisataan still willing to perform
tasks at the request of a foreign travel agency specialized members of his
entourage made up of people - people who really like archeology.
C. ROLE,
DUTIES AND OBLIGATIONS GUIDES
As described in chapter 11 part B is
the legal basis for the role of guides in Inonesia guides as indicated in their
formulation - each is for:
a. General Guide
a. General Guide
b.
Special Guide
c.
Tour conductor
d.
Guide Driver
All descriptions formulation of the role
of tour guide is a substantive legal basis for the guides and tour leaders. As a citizen of Indonesia
is also a tour guide can not be separated from the obligation to defend the
country in which security didang do security and surveillance against foreigners.
In UUD1945 Article 30 reads:
1.
Every - every citizen has the right and duty to participate in the defense of
state enterprises.
2.
Terms - the terms of the plea set up by Law.
Thus, all
citizens have the right and duty to participate secure the country. In terms
HANKAMRATA (defense and security of people's total) people as a whole helped
defend the country in accordance with their field - each.
Guides as a citizen of Indonesia who deal directly with individuals and group travelers, has also duties and obligations of security and surveillance of foreigners. In principle duties and supervision of foreigners is divided into two main tasks.
Guides as a citizen of Indonesia who deal directly with individuals and group travelers, has also duties and obligations of security and surveillance of foreigners. In principle duties and supervision of foreigners is divided into two main tasks.
1. Tasks into the (internal security)
which includes:
a.
Private security
b.
Salvage
c.
Security documents
2. Tasks to the outside (external
security) which include:
a.
Security against foreigners themselves include:
1. Personal Security
2. Salvage
3. Security documents
b.
Supervision of all activities carried out by foreigners.
1.
Tasks into the (internal security) are included
a. Personal security (personal security),
namely: security of tourism officers themselves from the possibility of
physical and mental dangers of ideologies that come from outside.
b. Security wealth (material security),
include:
1. object - a tourist attraction, such
as the theft of a statue - a statue of an ancient temple - the temple, the
smuggling business objects - antiques by foreign tourists, who protected the
protection Ordinance goods - antiquities, etc..
2. The tool - a tool of transportation /
transit
3. Hotels - hotels and facilities -
tourist facilities
4. Other - other objects relating to
security and tourist facilities
c. Security document (Document Security)
include:
1. Safeguards against government policy
in the field
Tourism, for example, foreign business leaders organized tours travel illegally, without government approval Indonesia.
Tourism, for example, foreign business leaders organized tours travel illegally, without government approval Indonesia.
2. Security of planning documents and
development of tourism.
3. Security of documents concerning
tourism budget.
4. Security of documents - documents of
cooperation agreements with parties within and outside the country.
2. Duties to Foreign (External Security)
include:
a. Personal security (personal
security), namely:
1) Security against foreign government
officials, Corps Diploma and other foreign VIPs whether official or unofficial
visit Indonesia.
2) Security against the leaders -
leaders who visited Indonesia to foreign tourism.
3) Security of all foreign tourists
visiting Indonesia.
4) Safeguarding personal indirectly
against tourists which include:
- Danger of physic attack
- Danger of physic attack
-
Danger of accidents
- The danger of
natural disasters
-
Danger of poisoning, and others - others.
5) Demonstrate and lead the tour to the
object - the object is worth the visit.
6) Avoiding tourists to visit places
that are not safe or cartilage that may pose danger
b. Security wealth (material security),
include: Preventing the possible danger of theft or loss of goods - goods
tourists vandalism, fire, pickpocketing or mugging and others - others.
c. Security document (Document
Security), including: Security indirectly on the document - tourists travel
documents, among others:
1) Passport and a letter - a letter
other identification.
2) The money in cash,
traveler's checks and letters - other securities.
3) The letter - a
letter and other important personal property - other.
B. Pengawasa terhadapa foreigners
A guide is obliged to avoid as
far as - failure by the act of foreign tourists who can cause things - things
that raises legal issues in the territory of Indonesia, it - the following:
1)
For tourists do not do things - things that deviate from the activity as a
tourist.
2) To tourists do not do things - things that could harm the state and nation of Indonesia.
2) To tourists do not do things - things that could harm the state and nation of Indonesia.
3) In order for tourists are not in violation - violation of
applicable law in Indonesia.
4) In order for tourists not to act contrary to decorum and procedure of local community life.
4) In order for tourists not to act contrary to decorum and procedure of local community life.
The formal
legal basis than the duties and obligations of the general guides, specific
guides and tour leaders are set as transportation minister's decision no. KM-73 / KP. 103 / PHB-80 on 1 April 1980 and director general of tourism decree
number: Kp-21 / U / 1V / 80 dated April 21, 1980 as contained in chapter 11
chapters 5,6,7,9, and section 1 of article 4 of :
1. The
obligation to follow the exam office tour leaders and guides to submit:
a. Description of good conduct from the police.
a. Description of good conduct from the police.
b.
Health information from government doctors
c.
Copies of last diploma education.
d.
Photograph size 4 x 6 as many as 5 pieces.
2. The
obligation to follow the curriculum lessons for the post of leader and tour
guides as enclosed in sheets of this book.
3. Obligations
wear a badge tour leader or guide which is issued by the competent authority
issue.
4. Liabilities
have setifikat tour leader or tour guide certificate of public or specialized
guides.
5. The
obligation to report performance of duties under article 4 section 1 DG Tourism
Decree no: Kep-21 / U / 1V / 80, among others:
a. Travel
agency in the compulsory reporting duties tour leaders who are employed
regularly tiap6 (six) months to the director general of tourism.
b. General
guides and guides khususbdiwajibkan execution of his duty to give periodic
reports every 6 (six) months to the Provincial Governor or an official appointed
for it with a copy to the director general of tourism.
c. Implementation
of the report is done by filling out a list of reports issued by the
Directorate General of Tourism.
CHAPTER
III
CLOSING
A professional tour guide in the
field of tourism. tour guide is not an easy task. tour guide before plunging
into the location, lots of things to watch. a tour guide must also comply with
the rules of statutory law and regulations. The first, must follow the tour
guide training for tour guides can learn how to deal with Foreigner. tour guide
is a good thing and is a good profession for cultivated.
